BitStarz Review 2021

Welcome bonus
20 free spins without even having to make a deposit.

9.25
Casino rating
9.25
Reviewed by
Kathleen M.

In this 2021 BitStarz review, I’m going to share with you what I’ve learned after hours of researching and interacting with the site.

You will find all the features, pros and cons, and many screenshots.

Most importantly, you’ll discover my honest opinion on BitStarz.

Feel free to skip directly to sections that interest you.

Let’s go!
 


BitStarz Review - Homepage


 

1. Key Takeaways 

I understand you may not have enough time to read my full BitStarz review, so here is an actionable summary to help you.
 

Pros of Bitstarz

Pros Tile (Bold): 
Provably fair games.
Pros Description (Normal): 
Most games can be immediately verified by the player
Pros Tile (Bold): 
Exclusive games.
Pros Description (Normal): 
The number varies but they are labeled
Pros Tile (Bold): 
Tremendous number of games to choose from.
Pros Description (Normal): 
There are over 3500 games but they may vary based on providers and country restrictions
Pros Tile (Bold): 
Outstanding customer service.
Pros Description (Normal): 
Award-winning customer service 24/7
Pros Tile (Bold): 
Anonymous play.
Pros Description (Normal): 
Anonymous play is available but KYC may be required depending on the currency you use
Pros Tile (Bold): 
Fast payouts.
Pros Description (Normal): 
Payouts average 10 minutes to complete

 

Cons of Bitstarz

Cons Title (Bold): 
No Sportsbook.
Cons Description (Normal): 
Other casino sites offer sportsbooks, but BitStarz has a huge number of casino games to make up for this.
Cons Title (Bold): 
No Poker.
Cons Description (Normal): 
Video poker is available
Cons Title (Bold): 
Selection-based VIP Program.
Cons Description (Normal): 
VIP program is based on selection, you can’t just work towards it or sign up for it

 
 

2. Background

Year founded: 
2014

Owner: 
DAMA N.V.

Licence(s): 
Curaçao

Cryptocurrencies: 
BTC
ETH
DOGE
USDT
BCH
LTC

Languages: 
English
Russian
Chinese
Japanese

 

 
 

3. Reputation 9.0/10

Is BitStarz legit? Yes! BitStarz has an excellent reputation and has even won several eGaming awards!
 

BitStarz License

BitStarz is licensed in Curacao, which is a common license for this industry.
 

Security Features

Is BitStarz safe? BitStarz has an SSL certificate as well as offering 2-factor authentication. Together these offer excellent security for your account. They also have provably fair games that are immediately verifiable by the player. 

You can play anonymously, but KYC verification is required for certain deposit methods. If you stick to Bitcoin, you should be able to remain completely anonymous.
 

Reputation of Owners

This took a little investigation to figure out. Originally, the owner of BitStarz was listed as Direx N.V. However, in 2020 they changed their name to Dama N.V. 

Direx N.V. is listed as a casino software provider. Dama N.V. is listed as a company that runs casinos, registered and established under the laws of Curaçao, with registration number 152125. 

I was a little lost so I contacted customer service. They told me that Direx N.V. and Dama N.V. are the same entity. And they run casinos. LOTS of casinos. Like around 40 of them, including BitStarz.

If you’re still confused, that’s okay. Just know that these guys have been around for a while, they have a great reputation, and they know their stuff. ‘Nuf said.
 

Complaints Received

There have been a few complaints, the majority having been resolved through third party sites. Most complaints seem to be regarding people having trouble receiving their winnings. 

Others have mentioned certain games being blocked in their country. These are actually clearly listed in the Terms & Conditions, and is due to the policies of the game providers, not the casino.

Yet others complained about being able to open an account even though they were in restricted countries, or opening multiple accounts, and then not being able to withdraw. 

The irony being, they knew they were breaking the rules to begin with and then had the nerve to complain about not being able to withdraw illegal winnings. 
 
 

4. Prohibited Countries

Before I move forward with the essence of my BitStarz review, make sure you don’t play on this platform if you reside in one of the following countries:
 

US United States
GB United Kingdom
JE Jersey
GI Gibraltar
ES Spain
FR France
NL Netherlands
SE Sweden
IL Israel
LT Lithuania
SK Slovakia
unknown Caribbean Netherlands
CW Curaçao


See All Prohibited Countries

Furthermore, NetEnt, one of BitStarz's game providers, has an additional list of restrictions related to the distribution of its games in certain jurisdictions. 

Players from Canada cannot play games from NYX. 

The Universal Monsters series and Scarface are only available in certain countries. Some countries are not eligible to win jackpots from jackpot games offered by NetEnt.
 
 

5. Casino Features 9.0/10

What is BitStarz? BitStarz is on online casino that offers an outstanding selection of casino games. I started to count and decided that was crazy. So I asked the trusty customer service people. 

I was told that there are over 3500 games but they may vary based on providers and country restrictions. 3500+ games. That’s a lot of games. 

Another fun perk is that all of the games can be played for free. So if you want to test out a game before you place any bets, you have that option. Just click “play for fun”.

Game providers include:

  • Belatra
  • Betsoft Gaming
  • BGaming
  • Booming Games
  • Endorphina
  • Flat Dog
  • Gameart
  • Mascot
  • NetGame
  • Platipus
  • Yggdrasil

 

Slots

BitStarz offers tons of slots with modern graphics and sounds. They are fun and exciting and easy to play for hours. And hours. And hours. This could be good or bad depending on your point of view. 
 


BitStarz Review - Slots


Choose from Lucky 7 from BetSoft, Fruit Million and 4 Lucky Diamonds from BGaming, Taboo from Endorphina… and about a bazillion more. If you have a favorite, you’ll probably find it here.
 

Table Games

You’ll also enjoy a huge assortment of table games including Blackjack, Texas Hold’em, Roulette, Baccarat, Sic Bo, and more.

The number of table games available depends on the country you are in. But just like with slots, you could play for hours and never get bored.
 


BitStarz Review - Texas Hold’em

Jackpot Games

BitStarz has a wide variety of jackpot games as well. However, players from certain countries are not eligible to win jackpots from NetEnt. 

These are the excluded countries:

  • Australia
  • Azerbaijan
  • China 
  • Denmark 
  • India 
  • Israel 
  • Italy 
  • Japan 
  • Malaysia 
  • Qatar 
  • Russia 
  • Spain 
  • Thailand 
  • Tunisia 
  • Turkey 
  • Ukraine

The good news is, not all the jackpot games are from NetEnt. You’ll find games from Hacksaw, Microgaming, Belatra, and ISoftBet, too. 

So if you’re in a NetEnt-restricted country, you can still enjoy your jackpots. There’s plenty to choose from!
 

Live Casino

Yes, you’ll find an abundance of live casino games here, too! The list just keeps going and going…
 


BitStarz Review - Live Casino games

Bitcoin Games

You’ll even find a section of Bitcoin only games. These games are from all the top providers in the industry, and even some that may be new to you. 

Here you’ll find some exclusives like BitStarz Billion, Book of BitStarz, and 20 BitStarz. However, BitStarz offers other exclusive games as well. They just don’t stay exclusive for long, so jump on them when you can!
 


BitStarz Review - BitStarz Billion


 

6. Sportsbook Features 

Unfortunately, there is no Sportsbook option on BitStarz. But if anything changes, we’ll be sure to review it here!
 
 

7. Poker Features 

Sorry, there is no poker option on BitStarz apart from video poker. If anything changes, we’ll be sure to review it here!
 
 

8. Player Experience 9.50/10

Platform Features and Functionality

BitStarz is easy to navigate with several simple menus to help you find what you need. Promotions and other information is right at the top of the page.

Next to that information is a search bar so you can easily find whatever you need, quickly. 

The BitStarz mobile version is just as well designed and organized. You can play easily on any device.
 


BitStarz Review - Mobile site


Games load quickly and there is no lag during play. Exciting, realistic sounds make game play even more enjoyable.
 

Design and Appearance

BitStarz has a beautiful design that is smooth, bright, and engaging. The many games are organized into categories to make it easier for players to find their favorite games.

BitStarz also has a dropdown menu listing all the game providers, just in case you prefer searching that way.

And you can find out the latest news on BitStarz by visiting their frequently updated blog.
 

Registration Process

BitStarz offers easy registration. You just need a username, password, email address, and selected currency. 

After you enter this information, you’ll receive a verification email. Just confirm the email to complete your registration process.
 


BitStarz Review - Registration


 

9. Welcome Bonus

BitStarz offers an enticing welcome bonus for new players. Upon signing up, you are given 20 free spins without even having to make a deposit. 

When you start making deposits, your bonus has four levels.
 


BitStarz Review - Welcome Bonus

Terms of the welcome bonus

First Deposit: When you make your first deposit of at least $20 or 0.0008 BTC, you’ll get a 100% bonus up to $400 or 1 BTC.

You’ll also get 120 free spins and a choice of three different games that you can use them on. You get the first 20 free spins right after your first deposit.

After 24 hours, you’ll get the next 20 free spins. This continues for eight days until you’ve received 120 free spins!

Second Deposit: When you make your second deposit, you’ll receive a 50% bonus of up to $400 or 1 BTC. 

Third Deposit: Your third deposit will get you another 50% bonus, up to $800 or 2 BTC! 

Fourth Deposit: For your fourth deposit, you’ll get another 100% bonus up to $400 or 1 BTC! 

Note:

  • To receive your initial free spins, you must verify your email address
  • Wagering requirements for free and registration bonuses are 40 times the bonus amount
  • For free bonuses that require no deposit, no winnings can be withdrawn until you have transferred at least 20 EUR/USD/CAD/AUD/NZD/USDT, 30 BRL, 200 NOK, 1,000 RUB, 0.023 BCH, 0.077 LTC, 73 DOGE, 2000 JPY, 80 PLN, 0.008 ETH, or 0.00036 BTC, (or currency equivalent) into your account
  • No winnings from free bonuses can be withdrawn until the wagering requirements have been met.

 
 

10. Promotions 9.50/10

BitStarz offers several other promotions to keep your experience fun and exciting. 
 


BitStarz Review - Promotions

Welcome Freeroll

Newly registered players are eligible for the Welcome Freeroll where you have the chance to win €200 as champion of the week!

In this promotion, winning is determined by having the biggest win multiplier on any single spin. The Welcome Freeroll tournament has a weekly total prize pool of €1000 which is divided among the top 200 leaderboard positions.

Prizes are paid out as a bonus with a wagering requirement of 40x.
 

Slot Wars

In Slot Wars, each week you have the opportunity to win a piece of a prize pool worth  €5000 and 5000 free spins. 

This prize pool is divided among the top 150 players of the week with the number one spot winning  €1500! All you have to do is play and watch the leaderboard to see where you rank.

Table games are not part of this promotion and players must have made at least one deposit to be eligible to participate. 

Winnings are paid within 48 hours, and cash prizes are paid in real money without any wagering requirements! 
 

Table Wars

This promotion is the table version of Slot Wars with a €10,000 weekly prize pool. The player who tops the leaderboard can win up to €3000! 

The top 40 players will receive prizes and there are no wagering requirements. Just pick your favorite table game and play!

Players must have made at least one deposit to be eligible for this promotion. Prizes are paid out within one hour of winners being named.

Only real money wagering counts for this promo, and Minimal Risk Wagering is not permitted.
 


BitStarz Review - Other Promotions

Other Promotions

BitStarz also has an assortment of other promotions:

  • 50% Reload Bonus: Receive up to $300 on your first deposit each Monday
  • Free Spin Wednesday: Make a deposit and wager the full amount before midnight, and you’ll get free spins the next day. A $30 deposit gets 20 spins, an $80 deposit gets 80 spins, and a $160 deposit gets 200 spins

Besides these regular promotions, BitStarz also offers special promotions from time to time, like the Spring Championship tournaments that had €60,000 in prizes. Or giving away a Tesla for their 7th birthday!

Keep your eyes open for these special opportunities to win!
 

VIP Program

I had seen people mention the VIP program but saw nothing about it on the website. So again, I asked the helpful customer service people.

I was told that there is a VIP program, but it’s based on selection and not progression. If your account is eligible, it will be picked up by their VIP manager and you will be emailed about it. 

There are certain exemptions from bonus terms and conditions for those in the VIP program. Certain bonus limitations no longer apply to VIPs and you will have an account manager if you need anything extra added to your account.
 
 

11. Customer Service 10.00/10

BitStarz’s customer service is amazing. Chat is available 24/7 and they respond almost instantly with very helpful and considerate customer service reps.

But that’s not the only thing that blew me away. I have emailed customer service from other casinos and waited days for a reply. BitStarz answered my email within the hour! Who does that?

I did not try to contact them through Facebook, but that’s another option if you have questions or concerns. I’m betting they respond fast there, too.

Clearly, I’m not the only one amazed by BitStarz’s customer service. They have even won awards for it! 

If you're equally impressed with the live chat service, you can even leave your Customer Service Representative a tip in BTC. They will certainly appreciate it, and that will result in continued great service.

They also respond quickly to complaints on various review sites. 

I mentioned earlier that people complained about not being able to withdraw winnings after violating the casino’s rules. Let’s just say the responses to these “complaints” were pretty entertaining. 
 
 

12. Payments 9.00/10

BitStarz's payment system is very good and has several options for deposits and withdrawals. The website lists Dogecoin and Tether as accepted currencies, but I was unable to find them specifically on the payments page.
 

Deposits

The deposit methods available on Bitstarz are:

Credit Cards

  • Visa

Ewallets

  • EcoPayz
  • Neosurf
  • MuchBetter
  • MiFinity

Instant Banking

  • Interac

Cryptocurrencies

  • BTC
  • BCH
  • ETH
  • LTC

 

Withdrawals

The withdrawal methods available on Bitstarz are:

Credit Cards

  • Visa

Ewallets

  • EcoPayz
  • MuchBetter
  • MiFinity

Cryptocurrencies

  • BTC
  • BCH
  • ETH
  • LTC

The BitStarz minimum deposit is €20 or 0.00044 BTC is required. Minimum deposits and withdrawals in other currencies are listed on the payments page of BitStarz.
 

Maximum Payouts

BitStarz doesn’t have a maximum payout limit. However, substantial wins may be paid out monthly. These withdrawals will take more than the average 10 minutes to process.

There may be maximum limits on individual withdrawal methods, but these limits are imposed by the providers, not BitStarz. Some of these providers may also charge fees.
 

Payout Speed

Most payouts are completed within 10 minutes but can take up to an hour, though some may take longer. If it will be longer, it is stated when you choose your method of withdrawal. Bitcoin withdrawals can take up to 20 minutes.
 
 

BitStarz Review: Final Thoughts

I hope you enjoyed this review of BitStarz

What is the best feature of BitStarz, in your opinion? What does the platform need to improve?

Let me know your thoughts in the comments!
 

About CryptoManiaks
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We are CryptoManiaks.  Collectively, we have over 25 years of experience in the crypto world and are all passionate about guiding people through the complex world of crypto investing.

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Bitstarz
9.25

Written by

Kathleen M.

Kathleen is a relative newcomer to the world of crypto, but her fascination with the subject led her to become certified in cryptocurrency. She continues to study all things crypto including blockchain, Bitcoin, and Ethereum. In her free time, Kathleen enjoys reading, gardening, and spending time outdoors.

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