Bitcasino Review 2021

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8.75
Casino rating
8.93
Sports rating
8.63
Reviewed by
Tamara T.

Cryptocurrency Writer

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In this 2021 Bitcasino review, I’m going to share with you what I’ve learned after hours of researching and interacting with the site.

You will find all the features, pros and cons, and many screenshots.

Most importantly, you’ll discover my honest opinion on Bitcasino.

Feel free to skip directly to sections that interest you.

Let’s go!
 


Bitcasino Review -  User Interface


 

1. Key Takeaways 

I understand you may not have enough time to read my full Bitcasino review, so here is an actionable summary to help you.
 

Pros of Bitcasino

Good reputation.
Pros Description (Normal): 
Customers generally leave positive comments on the platform.
Casino games for everyone.
Pros Description (Normal): 
3,235 games available, including slots, table games, and live casino.
A variety of crypto methods.
Pros Description (Normal): 
Players can find major cryptocurrency options.
Selection of casino bonuses.
Pros Description (Normal): 
Claim one of 10+ active promotions at the site.
Helpful customer support.
Pros Description (Normal): 
Reach live chat support and get instant responses.

 

Cons of Bitcasino

Cons Title (Bold): 
Live chat is available only for registered users.
Cons Description (Normal): 
Players won't be able to reach customer support if they don't register at Bitcasino, so you can’t ask questions before registering.
Cons Title (Bold): 
Sports betting odds.
Cons Description (Normal): 
Odds are lower compared to the industry standards.
Cons Title (Bold): 
No welcome bonus.
Cons Description (Normal): 
But there are many different promotions and tournaments.

 
 

2. Background

Year founded: 
2014

Owner: 
Moon Technologies B.V.

Licence(s): 
Curaçao

Cryptocurrencies: 
BTC
ETH
XRP
DOGE
USDT
ADA
LTC
TRX

Languages: 
English
Spanish
French
German
Portuguese
Japanese
Chinese(Mandarin)
Thai
Korean
Vietnamese

End-to-end Crypto

Anonymous gambling available

 

 
 

3. Reputation 8.0/10

Bitcasino License

Bitcasino has a license from the Government of Curaçao, much like other crypto brands in the market.

Even if some licensing authorities represent better options, players wouldn't be able to find any other crypto site with a more trusted license. This is because crypto transactions are new for regulators, and they are more reserved when issuing new licenses. 

In addition, you don't have to wonder, “is Bitcasino legit” as the license proves that it is. 
 

Security Features

Based on my research, Bitcasino offers the highest security to its customers. The brand has both 2FA and SSL security features which is a perfect combination. 

You don't have to worry, “is Bitcasino safe” as the brand stands out with high safety standards.

2FA is a typical feature in the crypto industry as a whole, but it is not as frequent in crypto gambling.

The site recommends Google Authenticator for keeping your security on the maximum level. 

By activating 2FA with Google Authenticator, you will receive a new six-digit code every time you log into the site.

My overall impression of Bitcasino security is positive, and players can rest assured that their information will be safe from third parties. 

Players are also secure from any Bitcasino scam when playing at the site, an additional trust point.
 

Reputation of Owners

Bitcasino is owned by Moon Technologies B.V., a Curacao-based company established in 2019. 

According to my research, the brand works as a Private Limited Liability Company with the aim to provide off-shore games of chance and wagering through the internet.

Moon Technologies B.V doesn't operate other casinos. Moreover, players wouldn't be able to find much information about the company and its reputation.
  
I also found out that Bitcasino belongs to The Yolo Group (ex Coingaming Group), the same company behind popular brands such as Sportsbet.io and Slots.io. 
 

Complaints Received

At the time of writing this Bitcasino review, the site has a 2.8 reputation at TrustPilot. 

While many players accuse the casino of stealing their money, others point to misleading marketing practices.

I could also read comments from players who could not make Bitcasino withdrawals or had their earnings frozen by the provider.

When I delved deeper to see the responses from the casino staff, I couldn't find them at all. It seems that Bitcasino is not very active at TrustPilot.

I have also checked the AskGamblers site to find the complaints about Bitcasino.

I found 13 complaints on the provider on this reputable site, with 8 of them being resolved. Once again, the majority of complaints have to do with withdrawals. 
 
 

4. Prohibited Countries

Before I move forward with the essence of my Bitcasino review, make sure you don’t play on this platform if you reside in one of the following countries:
 

AF Afghanistan
AU Australia
BE Belgium
EE Estonia
FR France
IR Iran
IQ Iraq
MM Myanmar
NL Netherlands
KP North Korea
SY Syria
DE Germany
TT Trinidad and Tobago
GB United Kingdom
US United States
YE Yemen


See All Prohibited Countries

Furthermore, NetEnt, one of Bitcasino game providers, has an additional list of restrictions related to the distribution of its games in certain jurisdictions.
 
 

5. Casino Features 10.0/10

Bitcasino is an excellent site, allowing players to access multiple games from leading software providers.

When you register at the site, you will find slots, jackpot slots, baccarat, blackjack, roulette, live dealer games, video poker,  lottery, video bingo, skill games, multiplayer, casual games, and scratch cards.

If you click on all games, you can see all titles and filter them by category and provider.

In addition, Bitcasino allows customers to sort games by volatility, hit ratio, RTP and popularity. 
 


Bitcasino Review - Games Categories


As for individual categories, you can find the following numbers:

  • Slots (2978)
  • Jackpot Slots (66)
  • Live Casino (136)
  • Baccarat (62)
  • Blackjack (18)
  • Roulette (23)
  • Lottery (34) 
  • Video Bingo (24)
  • Video poker (17)
  • Multiplayer (6)
  • Casual Games (25)
  • Skill Games (15)
  • Scratch cards (2)

When it comes to special games, Bitcasino offers 13 games from Bombay Club. These games are provided by Evolution with cutting-edge live atmosphere.

The total number of available games is 3244, and they come from more than 60 software providers. 

This means that the casino has prepared something for everyone, and players will have a good time at the site.

Bitcasino also stands out with impeccable design, and its games are full of striking features.
 
Additionally, players can choose both from real money or fun mode.
 
 

6. Sportsbook Features 8.0/10

Bitcasino doesn't have its own sportsbook offer, but it features products from another company.

When I clicked on the sportsbook section at Bitcasino, I was asked to register at another platform, Sportsbet.io.

At first, it was a bit confusing. But then I remembered my earlier research.

Bitcasino belongs to Yolo Group, a B2B platform provider. Shortly after its establishment in 2014, the Group launched its first brand, Bitcasino. Its second brand was Sportsbet.io, established in 2016.

As both Bitcasino and Sportsbet.io belong to the Yolo Group, the casino has probably signed a deal with a sports betting provider to include its products.

That's why I was required to register at Sportsbet.io in order to play sportsbook titles.

When it comes to Sportsbet.io offerings, players can find a wide range of categories: soccer, basketball, baseball, American football, badminton, boxing, cricket, darts, and Formula 1.

This is followed by less attractive categories such as table tennis, water polo, snooker, floorball, and futsal.

At Sportsbet.io, you will find more than 30 sports categories and enjoy regular betting events. 
 


Bitcasino Review - Sportsbook Interface


As for eSports selection, I found two options at Bitcasino. Players can choose esports selection from Sportsbet.io and access titles such as Dota 2, CS:GO, Starcraft, and League of Legends.

An alternative option for esports bettors is the esports lobby at the Bitcasino site. 

From the same section, you can learn that the casino is an official partner of Evil Geniuses. The partnership covers the Dota 2, CS:GO, and Fighting Games teams.
 


Bitcasino Review  - Esports Interface 


Some sports betting events feature more than 50 possible outcomes, which is an incredible thing for players. 

In addition, Sportbet.io offers an in-play option for bettors who want to place bets in real-time. 

It is also possible to browse upcoming events from the comprehensive and constantly updated list of sporting events.

The odds on most sports betting events are below the industry standard, which is a bit disappointing. 
 

7. Poker Features 

Unfortunately, there is no poker option on Bitcasino apart from video poker. But if anything changes, we’ll be sure to review it here! 

If you really want poker, check out our Best Bitcoin Poker list.
 
 

8. Player Experience 10.0/10

Once you’re ready to register at Bitcasino, you will need a username, email, date of birth, and password.

The site works smoothly, and players don't have to worry about bugs and time lags.

Bitcasino features are impressive, and everything is accessible in several clicks. The design is equally attractive, and the overall impression is beautiful. 

This crypto platform looks perfect, and you will hardly find any weak points.

I’ll give you more details about my experience at Bitcasino below.
 

Platform Features and Functionality

Starting your experience at Bitcasino is extremely easy. From the first moment at the site, you can enjoy a fluid user interface and simple functions.

Games load quickly, which allows players to enter the immediate action.

The UX is comprehensive, and each section is accessible in one or two clicks.

If you have any issues looking for favorite games, you can use the search bar and get results.

Players who prefer playing from smaller screens can join Bitcasino mobile platform. The site works both from the browser and the dedicated app. 

The crypto brand has only an Android app, but they are working hard to introduce the app for iOS devices.

When playing at Bitcasino, you will have a wonderful time without experiencing significant flaws. 

Everything is created to suit the needs of both beginners and professional gamblers, which makes the site a perfect choice for anyone.
 

Design and Appearance

When I first saw the Bitcasino interface, I was enthusiastic about its flashy design. The white color in the background is ideally suited to gamblers who prefer simplistic features. 

Bitcasino stands out with simple yet engaging graphics. Its bright theme looks pleasant, especially if you’re ready to spend hours in front of the screen.

When scrolling down the main page, you will occasionally see some prompts about bonuses.

However, when you select one of the dedicated pages, your experience will be free of pop-ups or promo features.

In my opinion, Bitcasino offers more than competitors when it comes to animation and overall design. 

Players can enjoy its splendid patterns and a unique atmosphere without getting bored. That's a real advantage and more reason to join the site. 
 

Registration Process

If you’re ready to become a member of Bitcasino, you just need to complete the registration process.

Just access the signup option from the main page and fill in your information. To finish the registration, you need email, password, user name, and date of birth. 
 


Bitcasino Review - Sign up Process


What's unique about the Bitcasino registration process is the possibility to sign up with your Google account and social media accounts such as Facebook, Twitter, Line, Telegram, and Apple.

If you prefer the first option, just complete the form and accept the site's terms and conditions. 

Once you sign up at Bitcasino, you can fill in the rest of your information, including first name, last name, phone number, address, country, and city.

All things considered, Bitcasino provides players with a smooth registration, and players will enjoy the simplicity of the process. 
 
 

9. Welcome Bonus

Unfortunately, Bitcasino doesn't have any kind of welcome bonus for new players. This is pretty disappointing from such a powerful gambling brand.

However, the casino offers a lot of regular promotions for its members to keep them interested in playing more.
 
 

10. Promotions 8.0/10

Bitcasino promotions are available in different shapes and sizes. However, the brand is known for a completely different bonus system compared to other online casinos.

Instead of offering recurrent promotions for its players, Bitcasino features a range of different bonuses every month. 
 
In addition, you can find many tournaments occurring on a monthly level, and members are informed of these tournaments via email.

The usual types of promotions are free cash, free spins, and cash awards.

I was able to find more than ten promotions which was really exciting. 

I enjoyed a spectacular Halloween offer available on Evolution Baccarat and Blackjack games, with up to 35 mBTC.

I also revealed the Spinomenal “Grand Holidays” Tournament, with the total prize pool of 300,000 Euro, available in 7 rounds.
 


Bitcasino Review - Top Casino Promotions 


Bitcasino has also prepared an autumn promotion for all players who wager 5 mBTC, with the opportunity to claim 200 free spins and 10% loyalty cashback.

What's special about these promotions is that you don't need a Bitcasino promo code to receive them. 

Players can also find a Live Casino Hero promotion, allowing users to wager 5 mBTC on any live game on the first day of the challenge and every day after that. The last player to wager 5 mBTC wins and claims an incredible 1 BTC payday.
 


Bitcasino Review - Other Promotions


I also revealed a valuable loyalty program at Bitcasino. Players who place regular bets at the site can claim anything from free spins to 10% cashback. 

There are seven VIP levels you can achieve, starting from beginner to legend. 

As for the benefits, you can enjoy regular progress, points for every spin, discounts, different awards, and no wagering requirements.
 


Bitcasino Review - Loyalty Club


Players won't find a Bitcasino ‘no deposit bonus,’ but they will enjoy the versatility of other bonuses with the opportunity to boost their balance. 

Even if the casino doesn't have any recurrent promotions for its players, it is an excellent place to take part in different deals and get the most out of the gameplay.

I really liked Bitcasino promotions and their features. I participated in different tournaments, spun the reels on my favorite slots, and received some spins.

I wasn't required to input any Bitcasino bonus code, which was terrific. This allowed me to focus on my gameplay and just have fun. 
 
 

11. Customer Service 10.0/10

The efficiency of customer support is one of the critical factors when choosing an online casino to play.

Bitcasino customer service is more than cooperative when it comes to fast responses and regular help to players.

You can find the live chat icon on the site's main page at the right bottom of the screen. 

Live chat works 24/7, which is another great thing for customers who spend a lot of time gambling.

I decided to ask some questions to live agents, but it was impossible until I signed up. This means that only registered players can turn to live chat for possible clarifications.

Once I registered, I was happy to write again to agents and couldn't wait to get a response. 

Surprisingly, they provided a quick reply with an in-depth explanation of my problem. 

I couldn't be more satisfied with their knowledge and dedication.

What's more important is the option to write questions in different languages and receive a response in your native one.

Players can also get in touch with customer support via email if they don't prefer real-time conversation. 

I sent an email to check the response time and received a reply in ten minutes, which is another confirmation that they care about members.

The only bad point is the lack of phone contact, but players will be happy with alternative solutions.

My overall impression of customer service is excellent. They handle all requests professionally and motivate players to continue wagering. They send URLs to make things simpler and explain everything in detail.
 
 

12. Payments 9.0/10

Bitcasino is a crypto-only website. This means that you won't be able to make deposits via any alternative payment method.

However, the casino allows you to buy crypto via UTORG and MoonPay. 

When using these services, you should only choose the amount of crypto you want to buy and confirm the transaction.

Once you have crypto on your balance, just choose a preferred payment method. In the next step, you just need to copy the account link and use it in your e-wallet. 

Alternatively, you can scan the QR code with your smartphone. As soon as the transaction is confirmed, you will get a notification.
 


Bitcasino Review - Deposit Interface

Deposits

The deposit methods available on Bitcasino are:

Cryptocurrencies

  • BTC
  • ETH
  • Ripple Cryptocurrency logoXRP
  • DOGE
  • USDT
  • ADA
  • LTC
  • TRX

When it comes to the Bitcasino minimum deposit, it depends on the payment method you choose.

The minimum deposit amounts are:

  • 0.25 mBTC (0.00025 BTC) for Bitcoin
  • 0.005 ETH for Ethereum
  • 0.05 LTC for Litecoin
  • 50 DOGE for Dogecoin
  • 5 ADA for Cardano
  • 10 XRP for Ripple
  • 10 USDT for Tether
  • 100 TRX for Tron

Bitcasino.io doesn't have any restriction for the maximum deposit amount. Additionally, the casino doesn't impose any fees on transactions. 

Players are only encouraged to play responsibly and only if they can afford it. 
 

Withdrawals

The Bitcasino withdrawal options are:

Cryptocurrencies

  • BTC
  • ETH
  • Ripple Cryptocurrency logoXRP
  • DOGE
  • USDT
  • ADA
  • LTC
  • TRX

 

Withdrawal Limits

It is also essential to check the Bitcasino payout review. 

The minimum withdrawal amount depends on the selected crypto method. For example, the minimum withdrawal amount is 0.5 mBTC (0.0005 BTC) if you withdraw via Bitcoin.

Players who withdraw via Ethereum can submit a cashout request when having 0.02 ETH on their balance.

As for players who choose alternative options, here are the withdrawal minimums:

  • Tron 200 TRX
  • Litecoin 0.1 LTC
  • Tether 20 USDT
  • Ripple 20 XRP
  • Cardano 10 ADA
  • Dogecoin 100 DOGE

The maximum withdrawal at Bitcasino is 1 BTC (1,000 mBTC) per day. 

Based on the Terms and Conditions, the brand reserves the right to conduct additional KYC verification procedures for any withdrawals exceeding 1 BTC (1,000 mBTC) or equivalent.

Those who win a one-time big prize will be able to withdraw the amount in several days, which sounds optimistic. 

However, you will probably need to pass through the verification procedure and submit proof of identity (national ID card, passport, or driver’s license) and proof of address (utility bill or bank statement).
 

Withdrawal Speed

Bitcasino withdrawals are instantly processed. In the case of big withdrawals, the provider will process them manually, and players should expect this to take longer.

If you deposited by using Moonpay, Bitcasino reserves the right to keep withdrawals for a minimum of 48 hours before processing them.

Players who notice any other delay should be able to reach customer support instantly. 
 
 

13. Sites like Bitcasino

 
 

Bitcasino Review: Final Thoughts

As far as I am concerned, Bitcasino is an excellent website with striking features and an overwhelming theme.

I really enjoyed its gaming selection, having the opportunity to play anything from casino games, sportsbooks to esports options.

Its assortment of promotions is incredible with ever-increasing amounts and benefits. However, the lack of a welcome bonus is bad news for all gamblers.

As for everything else, I can only recommend Bitcasino to all gambling enthusiasts.

I hope you enjoyed this review of Bitcasino

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We are CryptoManiaks.  Collectively, we have over 25 years of experience in the crypto world and are all passionate about guiding people through the complex world of crypto investing.

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Written by

Tamara T.

Tamara is an entrepreneur and content specialist. She is passionate about gambling and cryptocurrency world, having worked on different casino and crypto writing projects. Tamara is also interested in legislation, investments, and DeFi.

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